Our policies

Terms & Conditions

The terms on which we quote for, and carry out, a landlord electrical safety inspection.

These terms govern your use of landlordelectricalsafetycertificate.co.uk and any inspection we carry out for you. Please read them before you book. Nothing here removes rights you have as a consumer under the Consumer Rights Act 2015.

Who you are contracting with

[COMPANY LEGAL NAME], company number [COMPANY NUMBER], registered at [REGISTERED ADDRESS] (“we”, “us”).

Quotes

A price given on this website or by telephone is based on the information you give us — principally the property type, the number of bedrooms or circuits, and the postcode.
A quote is an offer, not a booking. Nothing is confirmed until we agree a date with you in writing.
A quote is valid for 30 days unless we say otherwise.
If the property turns out to be materially different from what you described — more circuits, more than one consumer unit, a second dwelling — we will tell you before we proceed and agree any change in price with you first. We will not simply invoice you more.

What the inspection covers

An EICR is an inspection and test of the fixed electrical installation — the consumer unit, the circuits, the fixed wiring, socket outlets, switches and permanently connected equipment — assessed against BS 7671. It is not a test of portable appliances, and it is not a survey of the building.

The report records the condition found on the day. It states an overall outcome of Satisfactory or Unsatisfactory and grades each observation C1, C2, C3 or FI. An Unsatisfactory outcome means remedial work is required; where the property is let, the Regulations require that work to be completed within 28 days of the report, or sooner if the report specifies.

Your responsibilities

Provide safe access to the property, the consumer unit and the circuits at the agreed time, including any keys, codes or tenant arrangements needed.
Tell us of anything we should know — known faults, previous work, vulnerable occupants, medical equipment dependent on the supply, or anything that would make an interruption to the supply unsafe.
Accept that testing requires the supply to be switched off for periods. We will keep interruptions as short as we reasonably can.
Where you are the landlord, meet your own duties under the Regulations, including supplying the report to tenants and to the local authority on request.

Remedial work

We do not carry out remedial work without your instruction. Where the inspection finds work is needed, we will quote for it separately and you are free to use another contractor. The only exception is where we find a condition presenting an immediate danger to persons: in that case we will make the installation safe, which may mean isolating a circuit, and we will tell you what we have done and why.

Cancellation and access

See the Refund Policy for cancellation, rescheduling and abortive-visit charges, including your statutory 14-day right to cancel.

Liability

We carry out our work with the reasonable skill and care required by the Consumer Rights Act 2015, by a person competent to do it.
The report reflects the condition of the installation on the date of inspection. It is not a warranty that the installation will remain in that condition, and it does not cover defects that are concealed and could not reasonably be found by the sampling an EICR involves.
We are not liable for loss caused by inaccurate information you gave us, by refusal of access, or by a failure to act on an Unsatisfactory outcome.
We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.
Subject to the above, our total liability for any one job is limited to the greater of the fee paid for it or the amount recoverable under our public liability and professional indemnity insurance.

Complaints

If something has gone wrong, please use our Complaints Policy. It sets out who to contact, what we will do and how long it will take.

Website content

The guidance on this site is general information about landlord electrical safety duties. It is not legal advice, and this site is not affiliated with, endorsed by, or an official channel of any government body or local authority. Requirements differ in Wales, Scotland and Northern Ireland. Specimen reports shown are illustrative. See also our Editorial Policy.

The text, images and drawings on this site are ours and may not be reproduced without permission.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Contact

If you have a question about this agreement, or you want to exercise a right set out in it, reach us on 020 3386 1854, by email at [GENERAL ENQUIRY EMAIL], or through the enquiry form. We aim to acknowledge within two working days.

Last updated 9 September 2026

This page is general information, not legal advice. It has not been reviewed by a solicitor.